Legal
Privacy statement
This statement covers the data processed by this website. Data processed inside the software we build for customers is governed by the data processing agreement in each contract.
Who is responsible?
Klapeen AI B.V. is the controller for personal data processed through this website. You can reach us through the contact form or by email.
What data do we process?
Only what you enter in the contact form yourself: your name, company, email address, optionally your phone number, and the content of your message. We use it solely to answer your question and follow up on it.
How long do we keep it?
Messages are kept for as long as needed to handle your question and any follow-up, then deleted. If contact stops, we delete your message within twelve months.
Language detection
To show the site in the right language on your first visit, we look at the language setting your browser sends along and, if that is missing, the country your connection comes from. This is not stored and not used for anything else.
Cookies and measurement
This website uses Google Analytics to see which pages are visited and where visitors come from. Analytics cookies are only set after you explicitly agree. If you decline, or have not chosen yet, Google’s script is not loaded and no data reaches Google. You can change your choice at any time through “Cookie preferences” at the bottom of every page. Fonts are served from our own server.
Transfer to Google
If you accept analytics cookies, Google Ireland Limited processes the measurement data as our processor; that data may also be processed outside the European Union under the EU-US Data Privacy Framework. We use no Google Signals, no User-ID and no advertising features.
Server logs
The web server keeps standard access logs including IP address, timestamp and requested page, for security and troubleshooting. They are deleted after thirty days.
Sharing with third parties
We do not sell your data and do not share it for marketing purposes. Data is only shared where necessary to deliver the service or where the law requires it.
Your rights
You can request access to, correction or deletion of your data at any time, and object to processing. Email us at the address below. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Which cookies exactly
| Cookie | Purpose | Retention |
|---|---|---|
kl_session | Technical session cookie. Protects the contact form against abuse. Only set on pages with a form; no consent required. | Until you close the browser |
kl_lang | Remembers the language you chose, so the site opens in that language next time. No consent required. | 1 year |
kl_consent | Remembers whether you accepted or declined analytics cookies. | 6 months |
_ga, _ga_* | Google Analytics. Distinguishes visitors and sessions to compile visit statistics. Only after your consent. | 2 years |
Klapeen AI B.V. · Amsterdam · info@klapeen.nl